Frequently Asked Questions

Why is coal-fired pizza better than wood-fired or traditional-oven pizza?

A coal-fired heat source produces a crispy yet chewy crust, as the coal gives off very little moisture when cooking the pizza. This is what gives a Frank Pepe’s pizza that signature crispy, slightly charred crust.

How many Frank Pepe Pizzeria Napoletana locations are there?

There are 16 Frank Pepe Pizzeria Napoletana locations throughout Connecticut, Massachusetts, Florida, Rhode Island, Virginia, Maryland, and New York.

When did the original Frank Pepe Pizzeria Napoletana location open?

Named after founder Frank Pepe, an immigrant from Italy, Frank Pepe Pizzeria Napoletana opened its doors in 1925 on Wooster Street in New Haven, Connecticut. It is still regarded, to this day, as one of the top pizzerias in the U.S.

Does Frank Pepe Pizzeria Napoletana offer delivery?

Select Frank Pepe Pizzeria Napoletana locations offer delivery to customers. View our Locations page to learn more.

Is Frank Pepe Pizzeria Napoletana a franchise/chain?

Frank Pepe Pizzeria Napoletana is not a franchise or chain. Frank Pepe’s remains a family-owned business that has worked hard to uphold the same tradition and same quality pizza at each of the 16 locations in 7 states.

Is Frank Pepe Pizzeria Napoletana a cash-only restaurant?

In addition to accepting cash, all Frank Pepe Pizzeria Napoletana locations accept major credit and debit cards.

Does Frank Pepe Pizzeria Napoletana ship its pizzas?

No, we don’t ship our pizza. Our guests rightfully hold us to a very high standard when it comes to quality and flavor, and we wouldn’t be able to guarantee that if we shipped our pizza. We take the quality of our ingredients and pizza very seriously.

Does Frank Pepe Pizzeria Napoletana offer gluten-free pizza?

We do not currently make gluten-free pizza. We hand-make our dough and bake our pizza in a single coal-fired oven. The health of our guests is critical, and given that we only use one oven, we wouldn’t be able to guarantee a gluten free product. If you or anyone in your party has a food allergy or gluten intolerance, please notify the manager.

Does Frank Pepe Pizzeria Napoletana sell pizza by the slice?

Our locations do not sell pizzas by the slice.

How hot is a coal-fired pizza oven at Frank Pepe Pizzeria Napoletana?

Coal-fired ovens burn around 600 degrees, making it one of the hottest pizza-cooking methods. The intense heat creates our signature crispy yet chewy crust that accompanies every Pepe’s pizza.

Does Frank Pepe Pizzeria Napoletana have a rewards program?

Frank Pepe Pizzeria Napoletana proudly offers a rewards program to its customers. Customers who sign up today will receive a $10 instant reward credited to their account. Pepe's Rewards members will immediately begin earning rewards points on eligible purchases. To learn more or sign up, please visit our Rewards page.

Can I host a private party at a Frank Pepe Pizzeria Napoletana location?

Yes. To inquire about hosting a private event at one of our locations, visit our locations page and reach out directly to the location you would like to host your party.

Where can I purchase Frank Pepe Pizzeria Napoletana gift cards?

Frank Pepe Pizzeria Napoletana sells its gift cards online and at all 16 of restaurant locations. Customers can purchase gift cards online or visit their local Frank Pepe Pizzeria Napoletana location during normal business hours.

Where can I find Frank Pepe Pizzeria Napoletana on social media?

Frank Pepe Pizzeria Napoletana actively shares news, promotions, and updates on its Facebook, Instagram, TikTok, You Tube, and Twitter channels. Give us a follow!